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Support is provided at our purpose built support portal located
at http://www.firmknowledge.com
We have a great KnowledgeBase setup that should be able to Answer
most questions. Our ticketing system is also located at http://www.firmknowledge.com.
You can send tickets to any of our departments quickly and easily.
Support Ticketing System
The ticketing system is a way for us to track and prioritise any
support requests that come in. If you have a problem then you
should create a ticket which describes exactly what is happening.
As soon as you submit the ticket, a unique ticket number is assigned
and it is forwarded to our support staff. They can then investigate
and reply to you on that same ticket number. All tickets are stored
for future reference. We have found that the ticketing system
is the most reliable and fastest way of dealing with support requests.
Emergency Telephone Number
In case of emergency if you believe one of our servers is down then please
call our office on 020 7871055. Please do not use this number for general support requests.
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